Frequently Asked Questions
Everything you need to know about PetPivot style and service.
How do I determine the right size for my pet?
We provide a detailed size guide on every product page. We recommend measuring your pet's chest girth and neck circumference to ensure a comfortable and stylish fit.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the clothing is free of pet hair and odors to qualify for a full refund.
Do you offer international shipping?
Yes, PetPivot ships our premium pet fashion worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your pet clothes machine washable?
Most of our items are machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment for specialized instructions like hand-washing or air-drying.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.