Returns & Exchanges
At PetPivot, we want you and your furry companion to love every outfit, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed apparel. If the fit isn't perfect or the style isn't right, we are committed to making it right with a simple exchange or full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garments are free of pet hair and odors.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing